13 Secrets of Rare Book Dealers

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In the digital age, the rare book trade might seem like an antiquated trend from a bygone era, known for its dusty tomes and pedantic old men. But e-books have actually awakened readers to the fact that a printed book is more than just the written text—it’s an historical object itself. Thanks to the internet, information on this esoteric subject is now widely available, and more people than ever are learning about book collecting. Dealers are also handling a wider variety of material, and these fresh perspectives are electrifying a once-sleepy, rarified world. With these developments, the trade has changed more in the last 20 years than in the last 200. Rebecca Romney, a rare book dealer based in Brooklyn, shares some secrets and surprises of this quirky corner of book culture with Mental Floss in this list.

1. AN OLD BOOK ISN’T NECESSARILY A RARE BOOK.

A shelf of older books, some with damaged covers
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In book collecting, supply and demand are king. A book becomes “rare” when it’s both hard to find and highly sought. If the supply side or the demand side isn’t extreme, it doesn’t qualify. This means a book from 1850 isn't necessarily “rare” if no one wants it. And no, a book from the 1800s isn’t automatically desirable because it’s “old.” In rare books, the word "old" is relative: Within the 500 years of printed history we handle, a book from 1850 isn't really that old. The only books old enough to be highly sought-after just for their age are those printed in the 1400s, from the earliest years of printed books in the West.

2. IT’S NOT JUST BOOKS.

Yes, our profession is called the rare book trade, but that's because it’s easier to say. In fact, we handle manuscripts, scrolls, etchings, and other prints, archives—even sometimes ventriloquist dummies from itinerant woman preachers. Is there text? Or does the item have a connection to books in some way? That’s good enough for us.

3. YES, DUST JACKETS REALLY ARE THAT IMPORTANT.

A bookseller holding a first edition of The Great Gatsby at the London International Antiquarian Book Fair in 2013
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“Completeness” is a key standard of book collecting—the idea is that a book should retain all the parts with which it was historically issued. In modern books, this often means the dust jacket: A first edition’s price can rise or fall exponentially based on the original dust jacket. An extreme example is The Great Gatsby: Without the jacket, a first edition currently runs around $4000-$6000. In a decent, unrestored original dust jacket, the price leaps closer to $100,000.

4. WE LITERALLY COUNT EVERY PAGE OF A BOOK.

This is especially true for books from before about 1800, in what we call the “handpress” period. The earlier in print history you go, the more likely you are to discover missing pages. Objectionable passages are torn from banned books. Stunning engravings are excised to be framed and put on a wall. The blank pages in the front or back of a book are often missing, too: Historically, paper was an expensive commodity, so owners would tear out those blank pages for use. Dealers must go through a book page by page to make sure that everything has remained intact. We even have a specialized method of counting based on how the book was formatted by the printer. And we hate being interrupted in the middle of counting a 500-page book. One of my friends puts a sign on her desk that reads, “Don’t bother me: I’m counting.”

5. YOU DON’T HAVE TO HAVE A LOT OF MONEY TO COLLECT.

A stack of bills inside an older book
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The books that make the headlines are the $6 million Shakespeare First Folio or the $150,000 first edition of Walt Whitman’s Leaves of Grass. But often the most interesting collections—the ones that end up housed at some prestigious institution—are built by people who aren’t buying the most expensive books. In 2015, Duke University acquired the collection of Lisa Baskin, which documents women at work through the past five centuries, to much fanfare. Baskin formed this world-class collection for a fraction of the expense one might expect—because for most of the 40 years she was collecting, she was purchasing books that weren’t popularly sought. Today we say, “an 18th-century woman entomologist who published her own drawings of her scientific observations? Yes please!” But in the 1980s, such works were met with a shrug.

This year my company established a book collecting prize for women aged 30 and under with an eye toward demonstrating that great collections don’t have to be valuable tomes kept behind glass. Our first winner collects romance novels.

6. WE HATE IT WHEN YOU TALK ABOUT A BOOK’S SMELL.

We’ve all held a beloved old book and smelled the pages, taking in that vanilla-like aroma. It’s cozy. It’s peaceful. It reminds us of rainy days, blankets and tea, secret gardens. And it’s not relevant to most rare books. That particular smell comes from the lignin in cheaply produced paper, a chemical introduced when wood pulp was added to papermaking processes in the 1840s. For most of the history of printed books—over 500 years—a book with a smell means mold, or dirt, or any number of unpleasant materials that have been rubbed into the pages over the years. Smells are a red flag that something is wrong. We do not want our books to smell. Walking into our shop and remarking on the smell is like exclaiming, “Your books are gross!”

7. WE DON’T USE WHITE GLOVES. AND WE’RE NOT SORRY.

A senior specialist for rare books and manuscripts at Christie's holds a copy of former President George Washington's personal copy of the Constitution and Bill of Rights in 2012
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This is probably the single biggest misconception about rare books. Random strangers yell at me for it all the time. In fact, it was established years ago that gloves weaken your tactile sensitivity. That means you're much more likely to tear a page, or otherwise damage the book (like, heaven forbid, dropping it) while wearing them. Instead, conservationists simply recommend handling them with washed and well-dried hands. This myth has been perpetuated by the exceptions: A very small percentage of materials, like metal bindings and photographic film, do require gloves. But rare book curators from such institutions as the Harvard library system and the British Library [PDF] have made it very clear that white gloves have no place in a rare book room.

8. DIFFICULT CLIENTS DON’T GET OFFERED THE BEST MATERIAL.

Say you’ve acquired the find of a lifetime. You know there are at least three collectors who would jump for the chance to add it to their library. Who gets the first offer? The guy who beats you up about your price and denigrates the material as part of his haggling strategy, or the guy who smiles and asks you how you’ve been before you get to the serious talk? Many collectors think haggling gets them the better deal, but it’s a dangerous game: Become too difficult or stressful to work with, and you will get fewer phone calls from the dealers who find the material you want to buy.

9. THERE IS AN ASSOCIATION OF ANTIQUARIAN BOOKSELLERS, WITH BYLAWS AND A CODE OF ETHICS.

Two men at the Park Avenue Armory during the New York Antiquarian Book Fair in 2013
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If you’re a new rare book dealer, one of your most important goals is getting into the ABAA, or the Antiquarian Booksellers’ Association of America. You must demonstrate a record of professional dealings for at least four years in order to apply. Current members are surveyed and asked whether new applicants pay their bills, accurately describe their material, and run their business ethically. Once you join the ABAA, there are a number of important perks. Besides carrying the seal of approval in the American rare book trade, you are eligible to showcase your inventory at the ABAA-organized book fairs, including the biggest one in the country, at the Armory in New York City. For some dealers, the sales from the New York book fair alone can make up 25 percent to 50 percent of their annual revenue.

10. IT’S NOT JUST OLD WHITE MEN. BUT IT IS PRETTY MUCH ALL WHITE.

In this business, dealers in their 40s are considered the young whippersnappers. But the new generation of younger dealers is making its presence felt, especially in handling material outside the traditional canon of dead white men: LGBTQ material, African Americana, women’s history, pulp publications, punk ephemera [PDF], and more.

Women are making significant inroads as well. While there have always been formidable women at the top of the rare book trade, we’re seeing an increasing number of women running their own businesses or being offered equity in established firms. We also recently established a successful schedule of networking events to provide support, mentoring, and business opportunities for women in the trade.

We still have a major problem with racial diversity, however. The trade is taking steps to attract and train people from underrepresented groups, but we have a long way to go. One of the most important new developments is the Belle da Costa Greene scholarship, named after J.P. Morgan’s brilliant book buyer and librarian, who was African-American. It is awarded annually to a person from an underrepresented or disadvantaged community to attend the Colorado Antiquarian Book Seminar, commonly known as “Bookseller Bootcamp” for dealers.

11. MANY RARE BOOK DEALERS ARE ALSO SCHOLARS IN THEIR CHOSEN FIELDS.

A bookseller at the London International Antiquarian Book Fair in 2013
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Many of the best rare book dealers specialize in particular subject areas. Because of their endless research with primary source materials, they earn a reputation of expertise in that topic. One famous example is the 20th century rare book dealer Madeleine Stern, who tracked down Louisa May Alcott's pseudonyms in her search for material to sell and discovered that the author of Little Women had for years been writing sensational "blood and thunder" stories—19th century pulp fiction—under a pen name.

12. MOST COMPANIES ARE PRETTY MUCH MOM-AND-POP SHOPS.

Many rare book dealers are one- or two-person operations. Only a small fraction of companies have three or more employees. A company is huge if it has over ten people. On the one hand, this gives the job a decidedly anti-corporate atmosphere: Many of us joke that we are unemployable elsewhere. On the other hand, it also means we do everything needed to run the business, from shipping to website design, on our own. Besides the bootstrapping, it also means living with the risks of a small business. For example, I know of only a handful of rare book firms who offer health insurance or some kind of retirement plan. Frankly, most of us plan to keep dealing until we drop dead mid-sale.

13. RARE BOOK DEALERS ARE ONE BIG FAMILY.

This is a small world. We all know each other. The ABAA is made up of perhaps 400 active members across the nation. Many of my best friends are fellow dealers, even if they live across the country. We see each other a few times a year, mostly during book fairs, where we celebrate our regular reunions with lots of alcohol. We know which dealers have chronic money problems, which are most likely to be casually sexist, and whom we can go to in a crisis. We know each other’s strengths, so we’ll often refer people with books to sell to a colleague who specializes in that subject. ABAA book fairs, in many ways, are like Thanksgiving dinner with extended family. We may not all get along, but we all made the same decision: to try making a living in this odd world, risking our livelihood to help save and preserve history.

17 Behind-the-Scenes Secrets of Bookstores

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For book lovers, there’s no more magical place than the local bookstore. Endless shelves of stories and characters, all at your eager fingertips. And while most of us have probably spent a significant amount of time wandering the aisles, few of us know what goes on behind the scenes. Here are some insights into the life of a bookstore, gleaned from the people who keep the shelves stocked.

1. EMPLOYEES WANT YOU TO ASK THEM FOR RECOMMENDATIONS.

“A person will say, ‘I have a really strange question, I’m sorry, but can you recommend a book?’” says Phyllis Cohen, owner of Berkeley Books in Paris. “That is the most normal question. It is my favorite question in the world! Give me some clues. I’ll ask them some pointed questions and then I make a pile for them. When they discover it they’re over the moon—it’s like they have a personal shopper in the bookshop.”

2. BUT BOOKSELLERS ARE NOT MIND-READERS.

They want to help you find your book, but they can’t if you don’t know the book’s name, author, or what it was about. This happens all the time, and it drives them crazy. “Customers will say ‘I don’t remember the name or what it was about but it has a blue cover. I think it had this word in the title,’” explains Katie Orphan, manager at The Last Bookstore in Los Angeles. Sometimes the questions are so vague that no amount of Googling will help, and then the customer leaves unhappy.

Even a botched title is better than no hints at all. “One funny thing that happens with customers is they get the titles totally wrong,” says Marissa Rodriguez, who has worked in a bookstore for two years. “High school kids will say ‘I’m looking for ‘How To Kill a Mockingbird’ or ‘Angry Grapes.’”

3. THEY CAN SPOT THE BOOKWORMS FROM A MILE AWAY.

A woman browsing near a sign for half-price paperbacks at a bookstore
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Just browsing? Bookstore workers can tell. “Cookbooks is one of the sections where that happens the most,” Orphan says. “Art books and cookbooks. The people who are going to buy books, I can tell by the way they look at them, touch them, start carrying them around in a stack. I can always tell when people come up who is going to buy a book and who isn’t.”

4. THEY KNOW WHEN YOU’RE “SHOWROOMING.”

In recent years, many brick-and-mortar stores have fallen victim to online outlets like Amazon, which often offer the same books for a lower price. Some customers will browse for books they like, only to buy them later online, and they’re not very sly about it. “They’ll come in and use their phone to take a picture of the cover and barcode and just use the bookstore as the Amazon showroom,” says Keith Edmunds, a former bookstore owner. “It was awful. Seeing people do that was the height of ignorance.”

5. AND WHEN YOU’RE PLAYING THE SYSTEM.

“Some regulars would buy books one or two at a time and then within the two-week return window bring them back and be like, ‘I bought the wrong book,’” said Kat Chin, who worked at The World's Biggest Bookstore in Toronto for five years. “You’d know they read them because you could see the book was a little bit worn or the spine was cracked.”

6. THE GOAL IS TO GET BOOKS IN YOUR HANDS.

A red sign advertising bestsellers at a bookstore
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One trick to get customers to commit to a book is to physically put the book in their hands and have them flip through it. “You can direct them to a part of the store, but that’s only half of selling a book,” Rodriguez says. “It's important to get merchandise in people's hands so they feel there’s already some ownership happening. They say ‘I like the way it looks and feels in my hands and I like the way it smells.’”

7. YOU HAVE TO HUNT FOR THE COFFEE SHOP.

Many bookstores, particularly the bigger ones like Barnes & Noble, have incorporated cafes into their layout. Alex Lifschutz, a London-based architect, told The Economist that putting the coffee shop at the back of the store or, if there are multiple stories, on the top floor, “draws shoppers upwards floor-by-floor, which is bound to encourage people to linger longer and spend more.”

8. THE KIDS SECTION IS STRATEGICALLY LOCATED.

According to Edmunds, the kids books are almost always located at the back of a store. “If the parents want to get a book for the kid they have to go through the whole store,” he says. “They’re hoping the parent will see something they want.”

9. SOMEONE PAID FOR THAT PRIME SHELF REAL ESTATE.

A red sign advertising bestsellers at a bookstore
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In many big-box stores, publishers pay for good placement on “front tables, end caps and window space, in the same way General Mills and Procter and Gamble buy space for their breakfast cereals and dish detergents in the supermarkets,” Andy Ross, a literary agent, told The Book Deal.

10. AUTHORS, BEWARE THE “SOCIOLOGY” SECTION.

No author wants their book tucked away in the “sociology” section, claims veteran publishing insider Alan Rinzler. It’s “a catchall section for ambiguous titles, and the kiss of death for book sales,” he says.

11. BOOK THIEVES LOVE THE BIBLE.

At The World's Biggest Bookstore in Toronto, “the Bible was the number one stolen book of all time,” Chin says.

Other frequently stolen books? Japanese comics (a.k.a. manga), expensive medical books, and Kurt Vonnegut’s work. Chin also says Haruki Murakami books were so frequently stolen that her bookstore had to take them off the shelves, only bringing them out when they were specifically requested.

12. EMPLOYEES HATE WHEN YOU LEAVE BOOKS WHERE THEY DON’T BELONG ...

Long rows of books at a bookstore
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“Neatening up a bookstore is a daunting process,” says Demi Marshall, a bookseller in Austin, Texas. The next time you pluck a book from its designated shelf slot, put it back when you’re done. Otherwise, “it’s like if you go to a clothing store and unfold all the clothes and then put them back on the shelf but don’t fold them,” Chin says.

13. ... AND WHEN YOU TREAT THE STORE LIKE YOUR LIBRARY.

“It’s nice to be able to go in and read maybe a chapter to see if you’re gonna like the book,” Chin says. “But then when you sit and read the whole book and put it back on the shelf, it gets grubby.” You’ll know a bookstore is trying to nudge you out the door if multiple employees drop by to ask if you need any help. “We would quietly pester people,” says Caleb Saenz, who used to work at Barnes & Noble. “I was at my peak passive aggressive phase when I was working at a bookstore.”

14. THE INTERNET HAS ACTUALLY BEEN A GOOD THING.

A brick-and-mortar Amazon bookstore in Seattle
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Before the internet became ubiquitous, the process of looking up a book for a customer was daunting. “We had to look it up in 'Books In Print,’ which is a multi-volume, 4-inch thick, hardcover book,” says Liz Prouty, who owns Second Looks Books in Maryland with her husband, Richard Due. “It was a slow and cumbersome process and if anything was indexed wrong or a customer had the first word of a title wrong, you were out of luck.”

15. IT’S ALSO MADE US LOVE BOOKS MORE.

Some thought the e-book would surely spell the death of the bookstore. But many independent sellers say digitization has actually made people crave physical books more. “I’ve noticed in the last couple of years, so many people come in waxing rhapsodic about the smell of books, the feel of books,” Prouty says. “And they say it more now because the alternatives exist. People are deeply attached to the old-fashioned books.”

16. SOME BOOKSELLERS CAN IDENTIFY BOOKS BY THEIR SMELL.

Especially used booksellers. “These Penguins have their own particular odor,” Cohen says. That odor? Vanilla. Others might smell like almond or coffee.

17. BOOKSELLERS AREN’T IN IT FOR THE MONEY.

A blue sign with white letters spelling out the word "books" and a hand pointing
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In fact, most of them have second jobs or need monetary support from family members. “It is definitely a work of passion for everyone that I know,” Marshall says. “We don’t do it for the money, we don’t do it because we have any power or prestige. It’s genuinely just that we love books and we love getting them into people's hands.”

A version of this story first ran in 2016.

13 Secrets of Crime Scene Cleaners

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It’s a profession that few people realize exists—until tragedy strikes, and suddenly they have to deal with the unimaginable. That’s when they call a select group of iron-stomached, steel-nerved workers known as trauma scene restoration specialists, biohazard remediation technicians, or simply crime scene cleaners.

Until a few decades ago, the task of cleaning up after a loved one died fell to family and friends, potentially adding trauma on top of an already terrible event. In the 1990s, a small group of companies and entrepreneurs sprang up to tackle the problem, specializing in the removal of blood, fluids, human tissue, and hazardous substances. By 2012 (the last year for which reliable data is available), crime scene cleanup was a $350-million industry in the United States, and included more than 500 companies. Here’s what these hazmat-suited heroes want the world to know about their work.

1. THEY AREN'T LIMITED TO CRIME SCENES.

The phrase crime scene cleanup brings to mind police tape and furrow-browed detectives. In reality, only a fraction of the calls these companies receive—which can come from family members, property managers, hotel owners, or anyone with a dead body on their property—are the result of a major crime. Unattended natural death (i.e., a person who dies alone and isn’t discovered quickly) and suicide are the most common scenarios. Glenn Cox, general manager at Southern Bio-Recovery, which has four locations in the Southeast, says that only about 30 percent of the 60 to 100 death scenes his company handles every year are homicides.

To pay the bills, it's common for companies to supplement with other kinds of biohazard removal, whether that's removing tear gas from a property after it's been used by law enforcement or getting rid of meth labs. Cox says that Southern Bio-Recovery also cleans up hoarding situations and decontaminates homes after viral or bacterial incidents—think MRSA or hepatitis outbreaks.

2. MANY OF THEM ARE EX-MILITARY OR LAW ENFORCEMENT.

Former Marine John Krusenstjerna founded Des Moines-based Iowa CTS Cleaners after serving two tours in Iraq. “Just experiencing things out there left me kind of wondering what happened in these situations back in the United States, who takes care of it,” he tells Mental Floss. Peruse executive bios of many trauma restoration company websites and you’ll find similar military, law enforcement, or paramedic backgrounds. Exposure to death—and the chaos it wreaks on family members—also provides valuable experience in the emotional and physical challenges inherent in cleanup. "Being able to compartmentalize in your mind, to stay focused on the task, to have integrity … all of those are attributes I believe I learned from being a soldier," Cox explains.

3. THEIR TRAINING MIGHT INVOLVE PIG BLOOD.

A bucket of blood
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The certification requirements for crime scene cleaners range from nonexistent to uneven, so most training happens in-house. James Michel, CEO at Bio Recovery—which has 22 branches around the country—says all of his company's employees are taken to a special training facility at their headquarters in New York state. "We stage crime scenes there using organic and non-organic types of fake blood: stage blood, pig blood, all different types. We recreate crime scenes with sheet rock, toilets, tile, and [trainees are] able to break it down. We have decontamination stations that are permanently set up so they can walk in and out of and really grasp how to do this on a day-to-day basis." All in all, Michel says, four weeks of such training are required before their techs are even let out on a crime site.

4. THE DEATH SCENE CAN SPREAD BEYOND THE BODY.

“All of our scenes are chaotic, and there's multiple things to do,” says Nate Berg, founder and president of Scene Clean, based in Osseo, Minnesota. “For example, in a decomposition [when a body has been left undiscovered for a long period], you've got strong odors and you've got all their personal property, which now have absorbed the strong odors.” The work becomes a matter of peeling the layers of contamination—bedding and linens, furniture, carpeting, floorboards, subfloor or sheetrock. And what’s visible to the eye (say, a small bloodstain on a carpet) may actually indicate a large pool underneath.

“A bad day is when we get called to a really bad decomposition or unattended death,” Krusenstjerna says, “and find out they’ve not only decomposed in a kitchen or bathroom but it’s dripping into the basement. We had an apartment building where it went from the third floor to the first floor.”

5. THEIR CLEANING SUPPLIES ARE NEXT-LEVEL.

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As you might expect, cleaning up the blood, fluids, and tissue left in the wake of a violent death or long-undiscovered decomposition takes more than bleach and elbow grease. The first step is detection of every spot, splatter, or shard. “We use an indicator similar to hydrogen peroxide, but it’s a much, much stronger version,” Cox says. “When it [comes into] contact with bodily fluids, it foams up and turns a very bright white color. It’s also a very strong disinfectant.”

When dealing with brain matter—which tends to harden to a cement-like consistency—Berg prefers to use an enzyme cleaner that, when absorbed by the tissue, softens it just enough to allow it to be removed with a scraper. For stubborn brain tissue, or fluid that’s seeped into the cracks between floorboards, it might be time to break out the demolition tools: crowbars, weighted hammers, circular saws. It’s also not uncommon for techs to have to dismantle furniture, remove sheetrock, or rip up flooring to get at the contaminants that have seeped in or gotten stuck.

6. THEY CAN MITIGATE THE SMELL ... SORT OF.

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There’s nothing like the smell of death. And while some techs get used to the odor, “when a body’s been there for 60 days, in moist air, you walk in and breathe that smell, and you just go, ‘This is going to be a long day,’” Michel says. Every technician wears personal protective equipment (a.k.a. PPE; think lined suits, booties, layers of gloves and respirators) to guard against blood- and air-borne pathogens, but it can be hard to avoid a quick waft now and then. “I don’t care how good you are,” Michel says, “when you twist your head in a certain way and break that [respirator] seal, that smell is coming in the mask.” To cope, and to deodorize the home, techs employ HEPA filters, air scrubbers, ozone machines, and hydroxyl generators—which use concentrated UV light to target and destroy pollutants.

7. THEY HATE SEEING CATS ON-SITE.

A longhaired cat caught mid-yawn or snarl
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That's because cats could mean cat pee. “Cat pee is my fricking nemesis,” Berg says. “Most of the time we have to pull up floors or walls and make physical contact with the cat urine because it crystallizes.” Michel agrees: “When you leave a dog by himself and they [defecate] or urinate, you can clean that for the most part. Cat spray is the hardest odor to remove.”

8. THE TURNOVER RATE IS PRETTY HIGH.

Even the toughest clean-up doesn’t compare to the emotional stress of working with grieving families or glimpsing the violence people inflict upon each other. "We only go to the worst of the worst," Michel explains. He's seen professionals in his office and around the industry turn over at a rapid rate. “We’ve had hundreds of employees come in and out of these doors throughout the years and the psychological toll is extremely difficult. Some of the tough cases, where there’s children involved, there’s a somberness in the office for days.” He says that most employees, and even owners, only last about five or 10 years, max.

9. TECHS OFTEN FUNCTION AS COUNSELORS ...

A woman with glasses with her hand on the shoulder of a younger man
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Because everyone deals with grief differently, a crime scene cleanup tech has to be prepared for every kind of human interaction. Usually, it’s the owner or senior tech who deals with loved ones, and that might mean listening to detailed accounts of the deceased or protecting customers from seeing the worst. “Customers tend to want to tell us the whole story, starting two months back,” Cox says. “They need to vent. I have to talk with them, and sometimes I have to give them a hug and let them know that we’re here to help. We understand their situation and let them know that time heals. This is part of the healing process as well.”

10. ... BUT THEY SOMETIMES NEED HELP THEMSELVES.

Experienced techs and owners talk about the importance of separating their work and home lives. Still, not everyone is gifted with the ability to disengage (and even those who can may find the toll adds up over time). Several of the people we spoke to said their companies provide paid counseling for techs on a confidential, request-by-request basis. "All they have to do is submit a request. We take care of everything," Michel notes.

11. THEY MIGHT BLAST THE RADIO—OR WORK AS QUIETLY AS POSSIBLE.

A "quiet please" radio sign
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Techs have to find a way to work amid all that emotion. While on site, that might mean keeping things light among themselves. “We have radios in our truck,” Krusenstjerna says. “We bring the radio in the house, to help break up the time. We’ll talk amongst each other, joking about what we saw on TV the night before or what’s funny on Facebook. But the last thing we want, and where we draw the line, is if the family is in the house. Not to sound like we’re gross or gruesome but we’re not going to say, ‘Grab the tooth off the window ledge,’ because we don’t know if they’re sitting there with their ear to the bedroom door. So we’ll be quiet, and use body language and signs and stuff like that.”

12. A CLEAN-UP CAN COST $10,000.

Based on region, type of cleanup, and number of techs, the cost to customers varies wildly, from around $1000 to over $10,000. Generally, the more dispersed the fluids and tissue in the home, or the longer the decomp, the more manpower it will take and the longer the job will be—leading to higher costs. (While insurance and victim compensation will cover some of the cost, at least part of the bill still falls to the customers.) Depending on the number and type of jobs undertaken, owners of crime scene cleanup companies can clear hundreds of thousands of dollars, if not more, in profit every year. Techs themselves can make anywhere from $25 per hour to over $100 per hour. According to the Bureau of Labor Statistics, the median annual compensation for a hazardous materials removal worker hovers around $41,500, but the top 10 percent earn more than $75,000.

13. THE FACT THAT THEY'RE HELPING PEOPLE MAKES IT WORTHWHILE.

A person in a pink sweater, sitting on a couch, holding the hands of an older person
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If there was a common thread in all the conversations we conducted with crime scene cleaners, it was the immense satisfaction they take from their jobs. Despite the smells, the gore, and the grief, these individuals find great reward in the help they’re able to provide to others in their hour of darkness. “When I have a family member who’s just lost a loved one give me that hug—because they could not have done this for themselves—there is no greater satisfaction in my life,” Michel says. “If I were to die tomorrow, that would be one of the greatest things I've ever been a part of. You can't describe in words. The only way I can say is, it's the beat of another human being's heart against yours, thanking you for helping them on the worst day of their lives."

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